How To: Reschedule

To reschedule a booking, you will need to cancel your existing booking and make a new booking using the returned session credit. Please note:

• Bookings can only be cancelled for credit once, more than 12 hours before the session start time.

• Cancellations made less than 12 hours before the session start time will not be eligible for credit.

• Cancellation & Rescheduling Policy

  • Bookings are non-refundable.

  • If you need to reschedule, you can do so by cancelling your existing booking more than 12 hours before the session start time. Once cancelled, the session credit will be returned to your account and can be used to make a new booking.

  • Each booking may only be rescheduled once.

  • Cancellations made less than 12 hours before the session start time will not be eligible for credit.

  Example 1: Cancellation More Than 12 Hours Before Session Start Time

  If your session is booked for 2 Jan, 3:00 pm, you may cancel and reschedule it any time before 2 Jan, 3:00 am.

  • If the booking was made using a package session credit, the cancelled session credit will be returned to your account and may be used to book a new session.

  • Please note that each booking may only be rescheduled once.

  Example 2: Cancellation 12 Hours or Less Before Session Start Time

  If your session is booked for 2 Jan, 3:00 pm, cancellations made from 2 Jan, 3:00 am onwards cannot be rescheduled.

  • If the booking was made using a package session credit, the cancelled session credit will not be returned to your account.

• Keeping Rescheduling Fair for Everyone

  Our rescheduling option is designed to give you flexibility when plans change, while keeping available slots fair for all users.

  Booking activity is recorded, and each session may only be rescheduled once. Repeated last-minute cancellations, frequent rescheduling, or misuse of the credit system will affect future bookings or recurring slot reservations.

How to Reschedule Your Booking

To successfully reschedule your booking, please ensure you cancel more than 12 hours before the session start time.

1. Log in to your booking account through the Our Music Room booking portal.

2. Open your calendar and select the booking you would like to change.

3. Choose Cancel booking.

4. Enter your reason for cancellation, then confirm.

5. Once the cancellation is confirmed, the session credit from your cancelled booking will be automatically returned to your account.

6. Return to the booking page and make a new booking.

   • When selecting your booking option, choose the available session credit for your cancelled booking.

   • If you have purchased a valid package, eligible package sessions may also appear as available options.