FAQ

General

Our Music Room is located in the retail section of Sunshine Plaza - in central Singapore, within walking distance of Bencoolen and Bras Basah MRT stations.
Detailed information is listed on our Location Page.
The room is designed for music teaching, practice, and recording. It is suitable for piano, voice, strings, and most acoustic or portable instruments.
No, while the room includes a Yamaha U1 piano, it is suitable for a wide range of instruments and uses.
Very loud or amplified instruments (such as drums or large amps) are not permitted in the space.
The room is designed for small groups (e.g. one teacher and one or two students).
If you are planning to have more than 4 people, please WhatsApp us in advance for approval.
Yes, the entire room is yours during your session.
Yes, bookings are self-access. You will receive access details prior to your session.
Yes, the premises are monitored for safety and security.

Bookings can be made online through the booking system.
Bookings can be made up to 60 days in advance.
Bookings can be made up to 60 days in advance, and as late as 1 hour before the session (subject to availability).
Bookings can be made up to 1 hour before the session, subject to availability.
You can book in 60-minute or 90-minute sessions.
You may also book back-to-back sessions for longer durations.
Yes, you can book multiple time slots in one transaction, as long as all sessions are of the same duration (e.g. all 60 minutes or all 90 minutes).
Yes, an account is required so that it is easier for you to manage your bookings and sessions.
No, pricing is transparent with no hidden fees.
You can manage and check your active bookings in your booking calendar

The unit is self-access. A unique door code will be sent to you 30 minutes before your session.
Simply enter the code at the door to access the room.
Access instructions are sent to your email 30 minutes before the start of your booking time.
Please call us at +65 8841 9970

Bookings are non-cancellable, but may be rescheduled within the allowed time window.
Each booking may only be rescheduled once.
Yes, each booking can be rescheduled up to 12 hours before the session start time.
Each booking may only be rescheduled once.
You can manage and check your active bookings in your booking calendar
To reschedule a booking, go to your booking calendar and select the session.
Click “Cancel Session” and enter a reason. The session will be credited back to your account for you to rebook another time.

Packages are sold as a set number of sessions (e.g. 1-hour or 1.5-hour bookings). Once purchased, simply select your desired session duration and select to apply your package.
No, each package is tied to a specific session duration.
Yes, all packages are valid for 1 month. Sessions must be booked within this period.
Unused sessions will not be carried forward.
Packages are intended for individual use and are not transferable.
You can check your active package(s) and balance(s) in your booking account.

Yes, teachers using packages can secure a consistent weekly slot.
For more details on how to reserve a slot, please refer to our Package Policy
You can reschedule your booking directly through the system, up to 12 hours before the session start time.
Please note that each booking can only be rescheduled once.
We understand that last-minute cancellations can happen. Please contact us, and requests will be considered on a case-by-case basis.
Yes, a separate waiting area is available for parents or guests.
There are also F&B establishments directly across from the unit they may wait at.
Yes, there are plenty of food options within and around Sunshine Plaza.
Yes, Our Music Room is centrally located at Sunshine Plaza, just 1 minute from Bencoolen MRT and 4 minutes from Bras Basah MRT, with Bugis and Dhoby Ghaut MRT also within walking distance.

Please leave the room tidy and in the condition it was received. Cleaning supplies are provided for your use.
Please let us know as soon as possible. Accidents happen, and we appreciate your honesty.
WhatsApp or call us: +65 8841 9770
To keep the space clean and comfortable for all users, food and drinks are not permitted inside the room.
Feel free to use the movable furniture as needed, but please return anything moved to its original position before leaving.
Yes, please! These are available for your use during your session.
Yes, both can be adjusted for your comfort during your session.
Cleaning or damage fees may apply where necessary.

Fill in the contact form, or drop us a WhatsApp message. We will be happy to help